FAQs | Candleporium

Candle Making FAQ

Are Reservations Required?

Reservations are not required, but they are strongly recommended during the weekends and for groups exceeding four people. Walk-in guests will be accommodated based on availability.

What is your cancellation policy?

Guests can receive a full refund for cancellations made 48 hours prior to their scheduled candle making experience. No refunds will be issued for cancellations within 48 hours of the booked time or for no-shows. Rescheduling is permitted with at least one change allowed to reservations.

What is the cost of the class and what is included in the price?

The cost for our candle making experience is $50 per person, covering all necessary class materials. This includes one large candle vessel and a travel tin, along with step-by-step instructions.

What time should I arrive for the class?

Arrive at least 15 minutes prior to the scheduled start of your candle making class to ensure a smooth transition. No refunds will be provided for late arrivals beyond the designated start time.

Can I video the class?

Recording the entire candle making class at The Candle Bar Macon is not allowed. However, you are welcome to capture short clips for social media posts.

Can I bring food?

We encourage guests to bring light bites to enjoy during the candle making experience. We recommend charcuterie boards, cold sandwiches, and non-heated food, except for private events. All food must be pre-approved by our team.

Can I bring alcohol?

Feel free to bring your own wine, champagne, beer, etc. while you enjoy your candle making experience. However, approval from management is required for any hard liquor.

What are the age requirements for the candle making experience?

To join our candle making class at The Candle Bar Macon, participants must be at least 10 years old. Children under 10 must be accompanied by an adult who is 18 years old or older. We kindly request that all underage participants present a signed waiver from a parent or guardian.

Can I take my candle home the same day?

Our candles require a minimum of one hour to set before they can be taken home. Feel free to pick them up later the same day or the following day. At The Candle Bar Macon, we are happy to hold your candles for up to 14 days, or we can arrange shipping for an additional cost. Participants in our late-night classes must collect their candles the next day.

What is your return policy?

Due to the personalized nature of each candle created during The Candle Bar Macon’s candle making experience, we regret to inform you that returns or exchanges for these items cannot be accepted.

What if my candles arrive damage?

Should your candle arrive damaged, we are delighted to re-pour it and re-send it. Please contact us with your shipping details and provide images of the damaged goods within 48 hours of receipt.

General Questions

What type of payment do you accept?

We operate as a cashless establishment, welcoming payments through debit cards, credit cards, Apple Pay, and Cash App.

What is the store return policy?

Candleporium Fragrance House gladly offers exchanges or store credit for unopened or unused products within 14 days of purchase. All items must be in their original packaging. To initiate a return, please email us at info@candleporium.com and provide your name, order/invoice number, reason for returning the item(s), and whether you prefer an exchange or store credit. Kindly specify the new product you would like to exchange for. At Candleporium we take great care in packaging your products for shipment. However, in the unlikely event of breakage during transit, we kindly request photo evidence of the damaged candle in its original packaging to facilitate the shipment of a replacement. Please note that once packages are delivered to your location, Candleporium Fragrance House is not responsible for any lost or stolen items. We cannot assume liability for incorrect shipping addresses entered at checkout, so please ensure their accuracy and contact us promptly if adjustments are needed. Please keep in mind that customers are responsible for all postage costs associated with returning candles for exchanges. Candleporium Fragrance House retains the right to decline returns or exchanges that do not comply with the stated conditions in our return policy. If your items are not accepted, they will be returned to you at your expense, and no exchange will be granted. Please be aware that items showing signs of use or not in a resellable condition will not be eligible for exchange. Regrettably, personalized orders can only be returned if they are damaged during transit. Sale items are final and cannot be returned, refunded, or exchanged. Additionally, gift cards are non-returnable and non-refundable.

When will my purchase ship?

Orders placed on Candleporium Fragrance website are typically processed within 2-3 business days. Following processing, shipping time could range between 2 to 5 additional business days depending on the destination. Candleporium is not responsible for shipping delays caused by weather or the carrier once the package is in transit.

How do I track my order?

Once your order has been shipped, we will send you an email notification with the latest shipment status. This email will also include the tracking information and provide you with the ability to easily access the status of your order.

Can I modify or cancel my order after it has been placed?

Here at Candleporium Fragrance House, we work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order.

If your order is in a pending status, we may be able to make modifications, shipping changes, or cancel your order. Please email us immediately at info@candleporium.com if you require a change.

Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made. Please email us immediately at info@candleporium.com.

Once an order has been shipped, we are unable to change the contents of your package or the method of shipping.

What are your candle care instructions?

For your first burn, it is important to allow for the entire surface of the candle to liquefy before putting it out. This sets the burn memory of the candle. Do not extinguish candle until the wax has melted edge to edge. This will allow the candle to last longer, prevent tunneling and flooding the wick. We recommend burning candle no more than 4 hours at a time.
Trim wick to 1/4″ before each light to avoid the formation of excess soot and high burning flames. Make sure your wicks are positioned in the center properly before each light.
Do not place or burn your candle on heated surfaces. This can cause an increase of the burn and can cause glass to overheat and can potentially crack or explode.
Do not leave your candle unattended and make sure to avoid fans, drafty areas or gusts of wind which could cause the flame to flare up which can give off black smoke and cause uneven burn. Never let wick touch the side of the candle jar.
If the candle jar become blackened, extinguish it and allow it to cool and then gentle clean it with a dry paper towel or cloth.
Never move candle before the jar has cooled and the wax is solid. Ensure candle is extinguished before leaving it unattended.
If the candle jar become blackened, extinguish it and allow it to cool and then gentle clean it with a dry paper towel or cloth.
To extinguish candle, we recommend using a candle snuffer and blowing the candle out gently.
When the candle can no longer be burned, remove the residue of wax from the jar and it can now be used for multiple purposes in your home.