Please state the following in the email:

Your name
Order/invoice number
Reason for returning the item/s
Whether you would like an exchange or store credit. New Product you would like to exchange for.

Candleporium Fragrance House takes exceptional care when packaging your products for shipment, however in the unlikely event that there is a breakage during transit, we require photo evidence of the damaged candle in its original package in order for a replacement to be ship to you.

Candleporium Fragrance House is not responsible for lost or stolen packages once they are delivered to your location. Candleporium Fragrance House is not responsible for incorrect shipping address that was entered at check out. If you feel you enter wrong address, please contact us immediately.

For product exchanges all postage costs of returning the candle are the responsibility of the customer.

Candleporium Fragrance House reserve the right to reject any returns/exchanges that does not comply with the conditions stated in the return policy. If your items are not accepted, it will be returned to you at your expense and exchange will not be given. Items that appear to have been used and not in a resellable condition will not be exchanged.

We are unable to accept returns for personalized orders unless item is damaged during transit.

Sale items cannot be returned, refunded or exchanged. Gift cards cannot be returned or refunded.